Q: My Magento account won't sync with ShipIT. What do I do?
Q: I've set it up but it won't work. What do I do?
A: To check whether an account set up was successful, Copy the URL and put it in a browser search bar. If the return is an error, there is something wrong with the URL. If you are directed to a page with a small amount of script, then the URL is correct. If the URL is correct the error will be occurring at the authentication level. Check the Username and password and also get the client to advise of the role name too. Compare the details entered to those supplied by the client.