Support - StarShipIT Integrated Shipping and Tracking Software                                            

Quick Start Guide

Welcome to the quick start guide

Here are some quick steps to get your StarShipIT account activated and fully functional.

Step 1: Account Creation.

To create an account click register here and you will be taken to the StarShipIT application. Follow the instructions to create your account. You will be given a 30 day free trial. 

Step 2: Integrations.

Now you will need to integrate your eCommerce platform(s) to your ShipIT account. For instructions on how to integrate different eCommerce platforms click here and choose the ones you would like to add. Once you have integrated the chosen platforms you will be ready for the next step.

Step 3: Carriers.

The next step is to integrate your carrier service(s). To integrate your carriers go here and follow the instructions for the carrier(s) you wish to integrate.

After completing the above steps you will have a functional account but it will still require some manual work to complete orders. Different users will use the system differently so in order to streamline your process it is suggested that you explore the options explained below.

Step 4: Printing Setup.

With your Courier integration(s) set up ShipIT will automatically download a PDF file when you print labels. This file can be printed manually but you can set your printer preferences to have your labels print automatically when you ship an order. To do this go here and follow the instructions.

Step 5: Boxes and Weights.

You may also wish to apply some boxes to your ShipIT account to aid in organising your shipping. This is particularly useful for users who ship oddly shaped items, large amounts of small items or for Fastway customers. Some users also like to import the weights of items from their eCommerce platform. For instructions on how to do this go here.

Step 6: Choosing Writeback options.

Due to the fact that users have different systems in place to process orders, sometimes they do not want ShipIT to automatically update the orders in their eCommerce platform. For information about this option go here.

Step 7: Default Carriers.

You may want to designate default options to make your shipping experience faster. Default options are automatically applied to any imported orders that fit the criteria, . For example, you could set a specific carrier to be assigned to international orders. This means that any orders you import into ShipIT will have that carriers services automatically assigned to them. For more detailed information about setting a default carrier go here.

Step 8: Importing Orders.

Once your eCommerce platform is integrated you will be able to import orders into ShipIt. Imported orders are added to the 'Unshipped' page in the 'Shipping' screen of your ShipIt account. For more detailed information on importing orders go here.

Step 9: Address Validation.

Sometimes your customers may not enter their address correctly according to shipping constraints. For these orders there is an address validation tool available. The address validation tool is located in the 'Destination' page of an order. For more detailed information on how to use the tool go here.

Step 10: Final Touches.

With all of the previous steps completed your account is now ready to use but you may find that there are additional features or settings that you may wish to employ. For a range of instructional videos go here. For instructions on how to ship your orders go here.

Thank you for your time and please enjoy your ShipIT experience.

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