DHL eCommerce Setup

To add your DHL eCommerce account to StarShipIt you need:

  • DHL eCommerce account number
  • DHL eCommerce Dispatch ID 
  • Product codes

If you do not have these credentials then please contact our support with your DHL eCommerce account number or contact your DHL account manager saying you need your want to use StarShipIt with DHL eCommerce

1. Add you DHL eCommerce details in StarShipIT

  • Go to Settings>Carrier>add new>DHL Global
  • Complete the fields Account No and Prefix code with your details
  • Click Save


2. Add your product Code 

  • Go to Settings>Carrier>DHL Global settings
  • Add carrier
  • Complete the fields with your product codes information
  • Save


3. Troubleshooting



Have more questions? Submit a request


  • 0

    Items sent through the SHIP IT system will not receive the first tracking update until the items have been received and processed by DHL eCommerce.

    For example:
    Items manifested through our Web Portal facility will receive an “Order Submitted” track event upon completion of the order.
    Items manifested through SHIP IT won’t receive an “Order Submitted” track event immediately as above, but rather a “ Received and Dispatched” after we have physically processed your item.

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